How we work
How a Hearthbeats project works — from first call to finished project
Most people who call us say the same thing: the hearth and audio world is overwhelming. Dozens of brands, hundreds of models, and everyone claims to be the best. Our job is to make the decision simple — and to make sure what you buy actually fits your home.
Start with a conversation
Tell us about the space — that’s all it takes
We reply within one business day and can usually meet within 72 hours.
Boyds, Maryland
We make the decision
simple — and right
We start with a conversation, not a price list. What you have, what you want, and what the space will physically allow come first; the brand and the model come after. If you’re already working with a designer, builder, or landscaper, we loop them in — the appliance decisions are best made before anything is framed or poured.
Step by step
From first call
to finished project
We reply within one business day and can usually meet within 72 hours. Most equipment arrives in under two weeks, Regency in about one — stock moves daily, so we check before promising a date.
What we do — and what we don’t
Working with a designer, builder, or landscaper? Loop them in — we talk to them directly.
Good to know
Questions about how we work
What do you need from me to start?
Photos of the space, rough measurements, and a sense of timeline and budget. Plans or a sketch if you have them. Send them through the form on this page or call 240-988-9177. Curious what the numbers look like first? Here is a wood-burning insert priced line by line.
How long does it take?
We reply within one business day and can usually meet within about 72 hours. Most equipment arrives in under two weeks, Regency in about one, though stock moves daily. Fall is the busiest time for hearth products, so if you’re planning for winter, the earlier we talk, the better.
Is the first conversation free?
Yes. We’ll tell you what to expect before anything is scheduled.
Why don’t you install?
Because it keeps our advice honest: we recommend what’s right for the space, not what’s easiest for our own crew. Jesse is not a licensed contractor, and specialists who do this every day do it better. For gas the code wouldn’t allow it anyway — see how permits work here. We lock in the installer’s price up front and take nothing for it.
Do you work with contractors, designers, and architects?
Yes — a good share of our work comes through professionals who specify and build for their clients. We respond quickly, know the product lines well enough to answer technical questions without a callback, and understand that your schedule is the schedule.
Do you have a showroom?
No. We work by appointment — at your home or remotely. For products you’d like to see in person, we can point you to manufacturer displays nearby.
Free consultation
Tell us about your project
A few photos, rough measurements, and a sense of timeline are enough to start. We’ll come back with options that fit and a written quote — no showroom visit, no obligation.
Prefer to talk? Call 240-988-9177 · Serving Montgomery County, MD · By appointment